In 2006 we designed and developed a new website for Lavant Road Surgery. This has resulted in administrative savings at the surgery through provision of online self-services as well a significant increase in information the surgery provides to its patients. Read the case study on how this was achieved and see how SurgeryWeb can assist with your business.

 

The Client
 

Lavant Road Surgery is based in Chichester, West Sussex and serves a wide ranging community. Each year, Chichester is home to large numbers of students attending the university. The surgery was an early adopter of internet technologies and had a website that had not been updated for years.

 

The Need
 

Lavant Road Surgery wanted a fresh, up to date redesign of their website that would encourage more people to visit and use the site, especially the university students. Modern health services require the surgery to operate more like businesses.

 

The surgery uses the EMIS Patient Management System from Patient UK, the UK's leading provider of patient management services. However, they had not implemented the online services provided by EMIS. The surgery wished to provide a range of advice on the services they offer and how to use the surgery, as well as general health advice on common illnesses and other services available in the area. In particular, they needed the ability to update the information on the site with ease.

 

The Project
 

Regis IT was selected by Lavant Road Surgery to assess their needs and create a new website suitable for modern times. A meeting was held with key people at the surgery and through a process of consultation the following key objectives were identified:

  

• Extremely easy to use, navigate and update;

• Visually appealing, in particular to university students;

• Provide online services via the EMIS Patient Management System;

• Provide a comprehensive range of information on the surgery;

• Provide additional self-help information.

 

The Approach
 

The first stage was to decide on how we would deliver the site. Given the requirement to update the site easily, it was decided to use the  Flexiweb site development platform created by Retail Websolve Ltd. This provides an easy-to-use content management system that can be accessed by any internet enabled computer.

 

As the site was to have around 40 pages covering 5 key areas, it was decided that a split menu approach would be used. This was designed in such a way that visitors have only the relevant links to hand when navigating the site.

 

As the site structure and content was further analysed, it was realised that much of the information to be provided was common across all GP surgeries. To create this information specifically for one surgery would take many 10s of hours of effort on the part of the surgery. This resulted in the concept of "Content Bundles". A generic set of content was created for each area of the site and this can be customised using the Flexiweb content management system.

 

The use of "Content Bundles" will significantly reduce the effort required to initially populate the site, delivering a fully functioning site from day 1 at a fraction of the cost.

 

The Outcome
 

The new Lavant Road Surgery website was launched on September 4th in time for the 2006 student registration. The new site provides comprehensive information on the surgery, doctors, staff and services as well as general advice on a range of common health issues. With EMIS integration, the site is also a portal to a range of online services that enhance patient interaction with the surgery while at the same time reducing the administrative burden of routine tasks.

 

Request the details of your local Solutions4Surgeries consultant.

 

 

 

  

 

 

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